Policies
Shipping
How a finished piece travels from the bench to your hands.
Most pieces are handed over in person — the house prefers it, and so, we find, do our clients. When a piece must travel, it travels insured, signature-required, and fully tracked from our door to yours.
Within the United States
Domestic shipments are sent by insured courier with adult signature required on delivery. You will receive tracking the moment the piece leaves the house, and a call from us once it arrives.
Timing
Ready pieces ship within two business days of final approval. Commissioned work ships only after you have approved photographs of the finished piece, or seen it in person.
Packaging
Every piece leaves in the house box with its documentation — appraisal paperwork where applicable, care notes, and provenance records for commissioned work.
If anything about a delivery concerns you, call the house before you sign for it. We would rather resend a piece than have you accept a doubt.
Last updated — 2026
The Invitation
Still a question?
Visit the house, or write to us — a person replies, not a policy.